Shandong Torchuck Heavy Machinery Co., Ltd (“Torchuck”, “we”, “our”, or “us”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website https://www.torchuck.com (“Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
By accessing or using our Website, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Website.
1. Information We Collect
We collect several types of information from and about users of our Website, including:
a. Personal Information
Information by which you may be personally identified, such as:
Full name
Email address
Phone number
Company name
Shipping or billing address
Job title or occupation
Any other identifier by which you may be contacted online or offline
b. Non-Personal Information
This includes:
IP address
Browser type and version
Operating system
Referral source
Geographic location (approximate)
Pages viewed and time spent on the Website
Clickstream data
c. Information You Provide to Us
We may collect information when you:
Fill out forms on our Website
Contact us via email, phone, or through our contact form
Request a quote or product information
Subscribe to our newsletters or updates
2. How We Use Your Information
We use the information we collect for the following purposes:
To respond to your inquiries, questions, or customer service requests
To fulfill orders or service requests
To provide technical support
To personalize user experience and improve our Website
To send you updates, marketing emails, or promotional content (only with your consent)
To comply with legal obligations
To prevent fraudulent activities and ensure the security of our Website
We do not sell or rent your personal information to third parties.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze Website traffic, and understand user behavior. Cookies are small data files that are stored on your browser or device.
You can choose to disable cookies in your browser settings. However, doing so may limit your ability to use certain features of our Website.
Types of cookies we may use:
Essential Cookies: Necessary for website functionality
Analytics Cookies: Help us understand how visitors interact with our Website
Functionality Cookies: Remember your preferences and settings
4. Disclosure of Your Information
We may disclose your personal information to third parties under the following circumstances:
To our subsidiaries and affiliates
To contractors, service providers, and other third parties who support our business (e.g., web hosting, payment processing)
To comply with legal obligations, such as responding to a subpoena or court order
To enforce our Terms of Use or protect our rights, property, or safety
In connection with a business transfer, such as a merger or acquisition
All third-party service providers are bound by confidentiality and data protection obligations.
5. Data Storage and Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, use, alteration, or disclosure.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
After the retention period ends, we will delete or anonymize your personal data in a secure manner.
7. International Data Transfers
As we operate internationally, your information may be transferred to and processed in countries outside of your country of residence, including countries that may not provide the same level of data protection.
By using our Website, you consent to the transfer of your personal data to such countries. We ensure appropriate safeguards are in place to protect your data during international transfers.
8. Your Rights and Choices
Depending on your location, you may have the following rights under applicable data protection laws:
The right to access your personal data
The right to correct or update your data
The right to request deletion of your data
The right to object to or restrict data processing
The right to withdraw consent (where applicable)
The right to lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us at [info@torchuck.com]. We will respond within a reasonable timeframe.
9. Children’s Privacy
Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal data from a child without parental consent, we will delete such information promptly.
10. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites. We encourage you to review their privacy policies before submitting any personal information.
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. If we make material changes, we will notify you by updating the effective date at the top of this page.
Your continued use of our Website after such changes constitutes your acceptance of the updated Privacy Policy.
12. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Shandong Torchuck Heavy Machinery Co., Ltd
Website: https://www.torchuck.com
Email: info@torchuck.com
Phone:+8615269155793
Address: Jining Economic Development Zone, Shandong Province